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SelfUp

Privacy Policy

1. General

In addition to our Terms and Conditions of Service, Selfup Community Private Limited (“Selfup”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) describes the types of information we collect when you access or use our website or services through the Selfup platform (as defined in our Terms and Conditions), how we collect, use, share, and store such information, and explains the reasons for such collection. It also details your privacy rights and the choices you have regarding the information submitted to us.

The terms “you”, “your”, or “User(s)” refer to all users of the Selfup platform, including learners, contributors, facilitators, and other stakeholders (as more particularly defined in our Terms and Conditions).

By accessing or using the Platform, submitting your personal information, or otherwise indicating your agreement when prompted, you agree to be bound by the terms of this Policy and the Terms and Conditions. If you do not agree with this Policy, please refrain from using the Platform or submitting personal information. If you have already shared information with us and wish to withdraw your consent or modify/delete such information, please refer to the sections on Your Choices and Your Rights.

If you upload or provide any information in violation of the Platform Terms, Selfup reserves the right to remove such information and may restrict or revoke access to your account, subject to prior intimation wherever reasonable.

If you have questions or concerns about this Policy, please reach out to us at _________.

2. Applicability

This Policy applies to all users of the Selfup Platform.

Selfup Community Private Limited may operate or manage additional platforms or services through its affiliates or subsidiaries offering various services under the Selfup brand umbrella (“Selfup Group Platforms”). Each such platform may publish its own privacy policies. This Policy only governs the information collected through https://Selfupcommunity.com and does not apply to data collected through other Selfup Group Platforms. Please review the privacy policy of each such platform for specific information on their practices.

Selfup has implemented appropriate technical and organizational measures, in compliance with applicable laws and industry standards, to protect your Personal Information against unauthorized access, misuse, alteration, or accidental loss.

3. Access

You may browse the Platform as a guest without registering or submitting any personal information. In such cases, we do not validate or take responsibility for any voluntary data you may provide, except as required under applicable laws or lawful orders from authorities.

To access the full features of the Platform, including course enrolment, community participation, and event registration, you will need to create an account and submit certain personal information. This may include your name, email address, phone number, and other relevant details. Any additional information you provide, such as preferences or interests, is optional but may enhance your user experience.

Selfup may also maintain a record of communications (emails, chat, calls) for purposes including support, feedback resolution, service improvement, or security monitoring.

4. Use of the Platform/Services by Children

As specified in our Terms and Conditions, you must meet the required minimum age (“Age Requirements”) to register on the Platform. If you are a “Minor” or do not meet these Age Requirements, your parent or legal guardian (“Parent”) must register on your behalf and supervise your use of the Platform.

We do not knowingly collect personal information from children without verified parental consent. If you are a Parent and believe that your child has submitted personal data to us without your consent, please contact privacy@Selfupcommunity.com, and we will promptly take steps to delete such data from our records.

We take the safety of minors seriously. If any user, including a child, experiences abuse or harassment on our platform, we encourage immediate reporting to _________, and appropriate actions will be taken in accordance with applicable laws and platform policies.

5. Data Controller

Selfup Community Private Limited (“Selfup”) is the controller of the Personal Information that it collects and processes in connection with the use of the Platform and the provision of Services via https://Selfupcommunity.com and its related platforms or applications. The categories and nature of such Personal Information are explained below.

  1. Personal Information
    1. “Personal Information” refers to any information that identifies a User, such as first and last name, email address, age, gender, location, profile picture, phone number, identification number, and any other similar information provided at the time of registration or through use of the Platform.
    2. “Sensitive Personal Information” includes:
      1. Passwords and financial data (excluding masked credit/debit card digits),
      2. Official identifiers (such as Aadhaar number, biometric details, passport number, driver's license, etc.),
      3. Information related to race, ethnicity, sexual orientation, sexual life, religious or political beliefs,
      4. Bank account details and passwords,
      5. Any other data classified as “sensitive personal data” or “special categories of data” under applicable Data Protection Laws, including:
      6. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011,
      7. General Data Protection Regulation (GDPR),

Unless explicitly required and requested by Selfup for the provision of its services or compliance with legal obligations, you should not submit any Sensitive Personal Information. If you choose to do so unprompted, Selfup disclaims all responsibility or liability for such unsolicited information.

6. Information We Collect

We collect information about you only when it is necessary — for providing our Services, improving the user experience, complying with legal obligations, or communicating effectively.

  1. IP address, browser type, device model, operating system, screen resolution, language settings, mobile network provider, time zone, and referring/exit pages.
      1. Usage Information: We collect behavioral data such as page visits, time spent, course interactions, clicks, feature usage, search queries, and community engagement patterns to personalize and improve services.
      2. Location Data: We may estimate your approximate location using your IP address to understand usage by region and offer geo-specific content or services.
      3. Cookies & Tracking Technologies: Selfup uses cookies and similar technologies (e.g., web beacons, local storage) to:
  2. Remember user preferences,
  3. Track login sessions,
  4. Monitor user behavior for analytics and personalization,
  5. Facilitate advertising or promotional campaigns (only if consented).
    1. Information from Third-Party Sources

We may receive information about you from third-party partners or publicly available sources, including:

Such information may be combined with data you provide to us for purposes such as identity verification, personalization, or service enhancements.

7. Basis of Collection and Processing of Your Personal Information

Basis for Collection

We collect and process your Personal Information based on the following legal grounds, depending on the nature of the data and the purposes for which it is being processed:

We process your Personal Information on one or more of the following legal bases:

We do not process your Personal Information for automated decision-making that produces legal or similarly significant effects without your explicit consent, unless otherwise stated in this Policy.

If our processing is based on your consent, you have the right to withdraw your consent at any time. Please note that in such cases, continued use of our Services may not be possible. You may initiate a withdrawal of consent by emailing us at _______. We may inform you of the consequences of such withdrawal prior to acting upon your request.

8. How We Use and Share the Information Collected

How We Use Your Information

We may use your Personal Information in the following ways:

  1. To allow access to our programs, events, live sessions, and resources.
  2. To manage your account, provide customer support, complete transactions, and deliver content.
  3. Legal basis: Consent, contractual necessity, or legitimate interest.
      1. To Improve the Platform and Ensure Security:
  4. To analyze usage data, fix bugs, provide updates, and develop new features.
  5. To prevent fraud, abuse, and violations of our Platform or rights of users.
  6. Legal basis: Legitimate interest or contractual necessity.
      1. To Market Our Platform and Communicate with You:
  7. To send updates, promotional content, feedback requests, or new offerings.
  8. To personalize content and suggest relevant programs or events.
  9. Legal basis: Consent or legitimate interest.
      1. To Establish, Exercise, or Defend Legal Claims:
  10. In legal proceedings or government inquiries involving Selfup or our Users.
  11. Legal basis: Legitimate interest or legal obligation.
      1. To Manage Risk and Seek Professional Advice:
  12. To safeguard our operations and obtain necessary audits or legal counsel.
  13. Legal basis: Legitimate interest.
      1. To Better Understand Our Users:
  14. To evaluate which features are most used and optimize the user experience.
  15. Legal basis: Legitimate interest or consent.

    16. How We Share Your Information

We only share your Personal Information as outlined below and never sell your information for monetary or similar consideration.

  1. Cloud service providers
  2. Payment processors
  3. Communication and CRM tools
  4. Customer support and feedback partners
  5. Learning management systems or forum providers
      1. These vendors may access data only to fulfill their role and under strict contractual obligations.
    1. Legal and Regulatory Disclosures:
      1. We may disclose Personal Information if required by law, court order, or government request.
      2. Such disclosures may also occur in good faith to:
  6. Protect our legal rights or those of our users.
  7. Investigate fraud or misuse of our Services.
  8. Comply with national security or law enforcement requirements.
      1. We will, where feasible, notify you prior to such disclosure unless prohibited by law.
    1. Business Transfers:
      1. In case of a merger, acquisition, or asset sale, your data may be transferred to a new entity.
      2. The acquiring party will be bound by this Privacy Policy.
    2. With Your Consent or At Your Direction:
      1. We may share your information for any other purpose disclosed to you and with your consent.

    9. 9. Duration for Which Your Information Is Stored

Selfup Community Private Limited ("Selfup") retains your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including but not limited to legal, regulatory, tax, accounting, or reporting requirements.

When you delete any of the information provided by you, or choose to delete your account, we will endeavor to delete your data from our active servers. However, certain data may continue to be retained in our backup systems or as required:

Public contributions (e.g., reviews, comments, or forum posts) may not be fully deleted; however, your Personal Information will be anonymized such that it cannot be linked back to you as an identifiable individual.

If you wish to access, update, or delete your data, you may do so through your account settings or by emailing us at________.

10. Your Choices

Limit the Information You Provide

You are not required to provide all Personal Information requested by us. However, choosing not to provide certain information may limit your ability to access full features of the Platform or use some Services.

Manage Communications

You may choose what types of communications you receive from Selfup. We allow you to opt in or out of promotional communications via:

However, certain essential communications (such as transactional, legal, or administrative messages) may still be sent to you as they are necessary for operating the Platform.

Manage Cookies

You may reject or disable cookies in your browser settings. Please note that some Platform features may not function properly if cookies are disabled.

11. Your Rights

Subject to applicable laws, you may have the following rights with respect to your Personal Information:

Right to Confirmation and Access

You may request confirmation of whether we are processing your Personal Information and request access to the same.

Right to Correction

You may ask us to correct inaccurate or outdated Personal Information and complete incomplete data.

Right to Restrict Processing

You may restrict or object to the ongoing disclosure of your data under specific circumstances, such as direct marketing.

To exercise your rights or to seek clarification, you may write to us at _______Please note that we may request additional information to verify your identity before fulfilling your request.

12. Information Security

We take data security seriously and employ reasonable technical and organizational safeguards to protect your Personal Information, including:

We may occasionally require identity verification prior to disclosing sensitive Personal Information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your Personal Information, we cannot guarantee its absolute security.

If you suspect unauthorized access or misuse of your account, please immediately change your password and notify us at support@Selfupcommunity.com.

13. Promotional Communications

You may opt out of promotional emails and SMS messages by:

Selfup does not sell or rent your Personal Information to third parties. We will never use your name, likeness, or company name in marketing communications without your explicit consent.

Third-party advertisers or services integrated into our Platform may use cookies or tracking technologies to personalize content. These third parties have their own privacy policies, which we recommend you review directly.

14. Modifications to this Privacy Policy

As our business evolves, Selfup reserves the right to modify this Privacy Policy periodically. While we may send you notices or reminders (unless opted out), we encourage you to review this page regularly.

Unless otherwise specified, the current version of this Policy applies to all information collected about you and your account. We will never make material changes that reduce your rights or protections without your prior consent, as required under applicable laws.

We will acknowledge and respond to complaints or requests within the timeframe prescribed by applicable law.

15. Additional Privacy Terms

Under applicable Indian laws, including the proposed Digital Personal Data Protection Act, you may exercise the following rights:

16. General Terms

Modification of Terms

Selfup Community Private Limited ("Selfup", "we", "our", or "us") reserves the right to modify, update, or amend these Terms of Use and the accompanying Privacy Policy at any time without prior notice. Any such modifications shall become effective upon being posted on our platform or communicated to you.

If you do not agree to the updated terms, you may discontinue using our Services and request account deletion by writing to us at__________. Your continued use of the Platform following any such changes constitutes your acknowledgment and acceptance of the revised Terms of Use.

Consent to Use of Device Permissions and Recordings

By registering and maintaining an account with Selfup, you explicitly consent to:

All such access and processing shall occur in accordance with user permissions, and only where necessary to facilitate service delivery.

Information Disclosure

Selfup may disclose your information in the following circumstances:

  1. Protect our legal rights or the rights of users;
  2. Prevent or investigate fraud, abuse, or technical issues;
  3. Respond to safety threats or user complaints;
  4. Address a government request or statutory obligation.
      1. Service Providers and Affiliates:
        With our vetted and compliant service providers, who assist us in operating the platform (e.g., payment gateways, cloud storage, marketing tools, analytics, etc.), provided they:
  5. Only use your data for the specific services they are contracted for;
  6. Are bound by confidentiality and data protection obligations.
      1. Internal Processing and HR Operations:
        Where applicable, your Personal Information may be used internally by relevant departments for:
  7. Payment processing (e.g., payroll, taxation),
  8. Employee welfare (e.g., insurance procurement, reimbursements),
  9. Performance and compliance monitoring.

    Governing Law and Jurisdiction

In case of any disputes arising in connection with this Agreement or the use of the Platform, the matter shall be resolved as follows:

  1. Privacy Grievances

If you have questions about this Policy, concerns about the privacy of your data, or wish to exercise your rights, you may reach out to us via:

Grievance Officer:
Name
Selfup Community Private Limited
[Insert your company’s address here]
Email:

We will acknowledge and respond to complaints or requests within the timeframe prescribed by applicable law.