Privacy Policy

Last Updated: 06-05-2025
Self Up Community Private Limited ("Self Up Community," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website, mobile applications, and other products and services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about our data practices and your choices regarding privacy.

2. Information We Collect

• a. Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an account
• Participate in interactive features (such as forums, surveys, contests, or promotions)
• Subscribe to newsletters or email lists
• Purchase, access, or download content
• Refer others to our Services
• Apply for a job
• Contact customer support or otherwise communicate with us

The types of information we may collect include:

• Name, email address, phone number, postal address
• Username, password
• Payment information (credit/debit card details, billing information)
• Language preference
• Any other information you choose to provide

If you refer a friend or family member, we may collect the recipient's email address.

• b. Information Collected Automatically

When you use our Services, we may automatically collect:

• Log Data: IP address, browser type, access times, pages viewed, referral URLs
• Device Information: Hardware model, operating system, device identifiers, mobile network information
• Location Information: If permitted, we collect your geographic location
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. You can manage cookie settings through your browser.

• c. Information from Third-Party Sources

We may collect information from third-party platforms, including social media sites, based on your privacy settings. This may include your name, account details, and interactions with our Services.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send confirmations, invoices, and updates
• Send security alerts, technical notices, and support messages
• Respond to inquiries and customer service requests
• Personalize content and advertisements
• Conduct research and analyze usage trends
• Enforce our Terms of Service and protect against fraud or abuse

We do not sell user data. We may use aggregated or de-identified data for business insights.

4. Social Sharing Features

Our Services may include social sharing tools (e.g., Facebook "Like" button). Using these features allows information sharing per your social media platform’s privacy settings.

5. Advertising & Analytics Services

We may allow third parties to provide analytics and advertising services on our behalf. These entities use cookies and similar technologies to collect data on your interactions with our Services and across other websites.

6. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no security system is completely foolproof, and we cannot guarantee absolute security.

7. Your Choices & Rights

a. Account Information

You can update, correct, or delete your account information by logging into your account or contacting us. We may retain certain data as required by law or for legitimate business purposes.

b. Location Data

You can disable location tracking via your device settings.

c. Cookies & Tracking Technologies

You can manage or disable cookies through your browser settings, but doing so may affect service functionality.

d. Promotional Communications

You can opt out of marketing emails by following the unsubscribe instructions in those communications. However, we may still send non-promotional messages related to your account.

e. Push Notifications

You can manage or disable push notifications through your device settings.

8. Third-Party Links & Services

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will take steps to delete it.

10. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of [Insert Country/State]. Any disputes arising from this policy shall be resolved through arbitration or legal proceedings in [Insert Jurisdiction].

11. Refund Policy

Domestic Refund Policy

We issue refunds for purchases within 24 hours of the original purchase. A payment gateway fee of 2% and a processing fee of 5% will be deducted from the refund amount. No refund requests will be accepted after 24 hours of purchase under any circumstances.

To request a refund, email refunds@selfupcommunity.com with:

• Full Name
• Registered Email ID
• Registration Date
• Screenshot of Payment Invoice with date and time
• Reason for Refund

Requests missing any of these details will not be processed.

International Refund Policy

Refund requests must be made within 24 hours of purchase. A payment gateway fee of 3% and a processing fee of 7% will be deducted from the refunded amount. Refunds will be processed in the original form of payment within 5-7 business days. Due to currency fluctuations, the refunded amount may vary.

Refunds will not be granted if:

• The service or course has been fully utilized
• The request is made after 24 hours of purchase
• The customer has violated any terms of service

Exceptional cases may be considered at our discretion.