Last Updated: 06-05-2025
Self Up Community Private Limited ("Self Up Community," "we," "us," or "our") is committed to
protecting your privacy. This Privacy Policy explains how we collect, use, and disclose
information about you when you use our website, mobile applications, and other products and
services (collectively, the "Services"). By accessing or using our Services, you agree to the
practices described in this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about our data practices and your choices regarding privacy.
2. Information We Collect
-
a. Information You Provide to Us
- Create an account
- Participate in interactive features (such as forums, surveys, contests, or promotions)
- Subscribe to newsletters or email lists
- Purchase, access, or download content
- Refer others to our Services
- Apply for a job
- Contact customer support or otherwise communicate with us
- Name, email address, phone number, postal address
- Username, password
- Payment information (credit/debit card details, billing information)
- Language preference
- Any other information you choose to provide
-
b. Information Collected Automatically
- Log Data: IP address, browser type, access times, pages viewed, referral URLs
- Device Information: Hardware model, operating system, device identifiers, mobile network information
- Location Information: If permitted, we collect your geographic location
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. You can manage cookie settings through your browser.
-
c. Information from Third-Party Sources
We collect information you voluntarily provide when you:
The types of information we may collect include:
If you refer a friend or family member, we may collect the recipient's email address.
When you use our Services, we may automatically collect:
We may collect information from third-party platforms, including social media sites, based on your privacy settings. This may include your name, account details, and interactions with our Services.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services
- Process transactions and send confirmations, invoices, and updates
- Send security alerts, technical notices, and support messages
- Respond to inquiries and customer service requests
- Personalize content and advertisements
- Conduct research and analyze usage trends
- Enforce our Terms of Service and protect against fraud or abuse
We do not sell user data. We may use aggregated or de-identified data for business insights.
4. Social Sharing Features
Our Services may include social sharing tools (e.g., Facebook "Like" button). Using these features allows information sharing per your social media platform’s privacy settings.
5. Advertising & Analytics Services
We may allow third parties to provide analytics and advertising services on our behalf. These entities use cookies and similar technologies to collect data on your interactions with our Services and across other websites.
6. Data Security
We implement reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no security system is completely foolproof, and we cannot guarantee absolute security.
7. Your Choices & Rights
a. Account Information
You can update, correct, or delete your account information by logging into your account or contacting us. We may retain certain data as required by law or for legitimate business purposes.
b. Location Data
You can disable location tracking via your device settings.
c. Cookies & Tracking Technologies
You can manage or disable cookies through your browser settings, but doing so may affect service functionality.
d. Promotional Communications
You can opt out of marketing emails by following the unsubscribe instructions in those communications. However, we may still send non-promotional messages related to your account.
e. Push Notifications
You can manage or disable push notifications through your device settings.
8. Third-Party Links & Services
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
9. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will take steps to delete it.
10. Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of [Insert Country/State]. Any disputes arising from this policy shall be resolved through arbitration or legal proceedings in [Insert Jurisdiction].
11. Refund Policy
Domestic Refund Policy
We issue refunds for purchases within 24 hours of the original purchase. A payment gateway fee of 2% and a processing fee of 5% will be deducted from the refund amount. No refund requests will be accepted after 24 hours of purchase under any circumstances.
To request a refund, email refunds@selfupcommunity.com with:
- Full Name
- Registered Email ID
- Registration Date
- Screenshot of Payment Invoice with date and time
- Reason for Refund
Requests missing any of these details will not be processed.
International Refund Policy
Refund requests must be made within 24 hours of purchase. A payment gateway fee of 3% and a processing fee of 7% will be deducted from the refunded amount. Refunds will be processed in the original form of payment within 5-7 business days. Due to currency fluctuations, the refunded amount may vary.
Refunds will not be granted if:
- The service or course has been fully utilized
- The request is made after 24 hours of purchase
- The customer has violated any terms of service
Exceptional cases may be considered at our discretion.
12. Contact Us
For any questions or concerns about this Privacy Policy or Refund Policy, please contact us via our official website.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.