Refund And Returns Policy

1. Domestic Refund Policy

We issue refunds for purchases made within 24 hours of the original transaction. Refunds will be subject to the following conditions:

• a. Refund Eligibility

• The refund request must be made within 24 hours from the date and time of purchase.
• A payment gateway fee of 2% and a processing fee of 5% of the total amount paid will be deducted before issuing the refund
• No refunds will be granted for purchases made after 24 hours under any circumstances.

• b. Refund Request Process

To request a refund, you must send an email to refunds@selfupcommunity.com from your registered email address in the following format:

• Full Name
• Registered Email ID
• Date of Purchase
• Screenshot of Payment Invoice (showing date and time)
• Reason for Refund

No refund requests will be processed without all the required details.

• c. Non-Refundable Scenarios

• Purchases made directly from our website (www.selfupcommunity.com) or through an affiliate link are not eligible for refunds after 24 hours.
• If any course or service has been fully utilized, a refund will not be granted.
• Refunds will not be issued if the customer has violated any terms or conditions of service.

2. International Refund Policy

We issue refunds for international purchases made within 24 hours of the original transaction, subject to the following terms:

• a. Refund Eligibility

• The refund request must be made within 24 hours from the purchase date.
• The course or service purchased must not have been fully utilized.
• Refunds will be processed in the original form of payment with deductions as follows:
• Payment gateway fee: 3% of the paid amount
• Processing fee: 7% of the paid amount
• Refunds will be processed within 5-7 business days after approval.
• In case of currency fluctuations, the refunded amount may vary from the originally paid amount in the customer’s local currency

• b. Refund Request Process

To request an international refund, email refunds@selfupcommunity.com with the following details:

• Full Name
• Registered Email ID
• Date of Purchase
• Screenshot of Payment Invoice (showing date and time)
• Reason for Refund

Incomplete refund requests will not be processed.

• c. Non-Refundable Scenarios

• Purchases made after 24 hours from the original transaction.
• Fully utilized courses or services.
• Any violation of Self Up Community’s terms and conditions.

3. Exceptional Circumstances

In cases of extreme hardship or unforeseen situations beyond the customer's control, we may consider refund requests on a case-by-case basis. These will be assessed at our sole discretion.

4. Contact Information

For refund-related inquiries, please contact us at: ✉ Email: refunds@selfupcommunity.com

5. Changes to This Refund Policy

Self Up Community reserves the right to update or modify this refund policy at any time. Any changes will take effect immediately upon posting on our website.

By purchasing any package or service, you acknowledge and agree to this refund policy.