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SelfUp

Refund Policy

This Refund Policy outlines the terms and conditions governing refund requests made to SelfUp Community Private Limited (“SelfUp”, “we”, “our”, or “us”) for purchases of services, courses, mentorship programs, events, or freelance engagements via our official website www.selfupcommunity.com or through our official channels.

1. Domestic Refund Policy

We issue refunds for purchases made within 24 hours of the original transaction. Refunds will be subject to the following conditions:

Refund Eligibility

  1. The refund request must be made within 24 hours from the date and time of purchase.
  2. A payment gateway fee of 2% and a processing fee of 5% of the total amount paid will be deducted before issuing the refund.
  3. No refunds will be granted for purchases made after 24 hours under any circumstances.

Refund Request Process

To request a refund, you must send an email to refunds@selfupcommunity.com from your registered email address in the following format:

  1. Full Name
  2. Registered Email ID
  3. Date of Purchase
  4. Screenshot of Payment Invoice (showing date and time)
  5. Reason for Refund

No refund requests will be processed without all the required details.

Non-Refundable Scenarios

  1. Purchases made directly from our website or via affiliate links are not eligible for refunds after 24 hours.
  2. Fully utilized courses, events, or services are non-refundable.
  3. Refunds will not be issued if the customer has violated any terms or conditions of Self Up services.

2. International Refund Policy

We issue refunds for international purchases made within 24 hours of the original transaction, subject to the following terms:

Refund Eligibility

  1. The refund request must be made within 24 hours from the purchase date.
  2. The course or service purchased must not have been fully utilized.
  3. Refunds will be processed in the original form of payment, with deductions as follows: Payment gateway fee: 3% and Processing fee: 7%
  4. Refunds will be processed within 5-7 business days after approval.
  5. In case of currency fluctuations, the refunded amount may vary from the originally paid amount in the customer’s local currency.

Refund Request Process

To request an international refund, email refunds@selfupcommunity.com with the following details:

  1. Full Name
  2. Registered Email ID
  3. Date of Purchase
  4. Screenshot of Payment Invoice (showing date and time)
  5. Reason for Refund

Incomplete refund requests will not be processed.

Non-Refundable Scenarios

  1. Purchases made after 24 hours from the original transaction.
  2. Fully utilized courses, services, or event participation.
  3. Any violation of Self Up Community’s terms and conditions.

3. Subscription and Cancellation Policy

Cancellation by the Customer

  1. Users may cancel a subscription-based service anytime by visiting the account settings page or by emailing support@selfupcommunity.com.
  2. Cancellation requests must be made at least [Insert number] days before the next billing cycle to avoid charges for the next period.
  3. If a cancellation request is made after a new billing cycle has started, no refund will be issued for the ongoing billing period.

Cancellation by Self Up

  1. We reserve the right to cancel your subscription due to non-payment, violation of terms, or fraudulent activities.
  2. Refund eligibility in such cases will be reviewed based on the usage history and date of cancellation.

4. Refund Mode and Processing Time

  1. Refunds will be processed to the original payment method used.
  2. Processing time may take 5-7 business days after receiving complete documentation and approval.
  3. SelfUp is not responsible for any bank charges, conversion fees, or transaction delays by the payment processor.

5. Involvement of Third-Party Channels

If you purchased Self Up services through a third-party affiliate or distribution partner, you must contact them directly for any refund requests. Refund terms for such transactions may vary based on the agreement between Self Up and the third party.

SelfUp reserves the right to decline refunds for transactions made outside our official website if the partner fails to comply with Self Up’s refund criteria.

6. Affiliate Program Refund Guidelines

  1. Affiliate commissions are calculated on non-refunded, successful transactions only.
  2. In the event of a refund on an affiliate-driven purchase, the affiliate commission for that transaction will be reversed or adjusted in the next payout.
  3. Affiliates are not eligible to request refunds for purchases made through their own affiliate links.
  4. Abuse of the affiliate program in connection with refunds (such as self-referral and immediate refund requests) will result in disqualification from the program and forfeiture of commissions.
  5. Payout schedules and refund-related adjustments are detailed in the Affiliate Program Terms & Conditions.

7. Freelancer, Mentor & Partner Involvement

SelfUp may engage mentors, freelancers, consultants, or facilitators for courses, one-on-one sessions, content development, or backend services.

Refunds Related to Mentorship & Freelance Engagements

  1. Once a mentor session or freelance service has been scheduled or initiated, it will be considered non-refundable.
  2. Cancellation by the freelancer/mentor due to personal reasons will make the customer eligible for rescheduling or full refund.
  3. In case of disputes or dissatisfaction, refund eligibility will be determined on a case-by-case basis after reviewing the session report, communication logs, and deliverables.

Freelancer/Mentor Violations

If a mentor/freelancer is found in breach of engagement terms, including misconduct or quality lapse, Self Up may:

  1. Issue partial or full refunds to the affected customer.
  2. Withhold payments to the freelancer.
  3. Blacklist or suspend the freelancer’s account.

8. Exceptional Circumstances

In cases of extreme hardship, including serious medical issues, natural disasters, or other unforeseen events beyond the customer's control, Self Up Community may consider refund requests on a case-by-case basis. Supporting documentation may be required. The final decision will rest solely with Self Up Community and will not be open for challenge or negotiation.

Examples of exceptional circumstances include:

  1. Serious illness or hospitalization of the user.
  2. Bereavement of an immediate family member.
  3. Technical or billing errors attributable to SelfUp systems.

Decisions made under this section shall be final and binding.

9. Abuse of Refund Policy

If Self Up suspects abuse of the refund policy, including but not limited to multiple refund requests, unauthorized access, or misleading claims, we reserve the right to:

  1. Suspend or terminate the user’s account;
  2. Deny further access to SelfUp services;
  3. Deny future refund requests from the user;
  4. Report fraudulent activity to relevant legal authorities.

10. Contact Information

For refund-related inquiries or clarifications, please contact:

📧 Email: refunds@selfupcommunity.com

📞 Phone: [Insert Phone Number]

🌐 Website: selfupcommunity.com

🕒 Support Hours: [Insert Support Timing]

11. Amendments to the Refund Policy

SelfUp Community Private Limited reserves the right to amend, update, or modify this Refund Policy at any time. Such changes shall be effective immediately upon being posted on our website.

By purchasing any package, service, or subscription, you acknowledge and agree to abide by the terms of this Refund Policy.

We encourage users to periodically review this policy to remain informed of their rights and obligations.